Refund Policy
Effective August 10, 2026
We want to resolve problems fairly for this individually researched digital service.
Before research starts
You may request a full refund before a native specialist starts research. Contact us from the purchase email and include the request ID.
After research starts
Because work is personalized, cancellations after research starts are reviewed case by case and a refund is not guaranteed. After delivery, a change of mind or a change in third-party availability alone is not refundable.
Non-delivery, defects and duplicates
If we do not deliver, materially fail to provide the purchased scope, or charge you twice, we will correct, redeliver, or provide an appropriate full or partial refund. Mandatory consumer rights remain unaffected.
How refunds are made
Approved refunds are returned through Stripe to the original payment method. Bank processing time varies. Contact support@shirokane-suri.com; never send card details.